Search Buy Search Sell

×

CUSTOMER SERVICE NOTICE FROM IINET GROUP

9/6/2022

Delay due to severe weather events in parts of the North Tropical Coast & Tablelands, Northern Goldfields & Upper Flinders, Herbert & Lower Burdekin, and the Central Coast-Whitsundays Districts of Queensland.

iiNet Group reference ID: 7781602

As previously notified on Monday 4th May 2022, exemption is available to iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd and Adam Internet Pty Ltd (iiNet Group) under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 on the grounds of extreme weather events affecting the iiNet Groups’ supplier of telephone line services.

Impact in the affected region has been greater than initially estimated as a consequence of continued extreme weather events. Details of the weather events, the number ranges and the updated period of time for which the exemption will exist were published in this newspaper by Telstra on 07/06/2022 and more information about the weather conditions can be found at:
http://www.telstra.com.au/consumer-advice/customer-service/massservice-disruption/ and http://iinet.net.au/legal/mass-disruptions.html

Estimated number of impacted services: 277

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference #7781602.


Brisbane 4000

Enquire Now
Enquire Now
Send Message
Contact details

Zhan Caiyod

(02) 9850 ...

Call