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CUSTOMER SERVICE NOTICE FROM IINET GROUP

10/5/2022

Delay due to severe weather events in parts of the Illawarra and South Coast Districts of New South Wales.

iiNet Group reference ID: 7764704

As previously notified on 13 April 2022, exemption is available to iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd (iiNet Group) under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 on the grounds of extreme weather events affecting the iiNet Groups’ supplier of telephone line services.

Impact in the affected region has been greater than initially estimated as a consequence of continued extreme weather events. Details of the weather events, the number ranges and the updated period of time for which the exemption will exist were published in this newspaper by Telstra on 10/05/2022 and more information about the weather conditions can be found at: http://www.telstra.com.au/consumer-advice/customer-service/mass-service-disruption/ and http://iinet.net.au/legal/mass-disruptions.html

Estimated number of impacted services: 169

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference #7764704.

Sydney 2000

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Zhan Caiyod

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