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CUSTOMER SERVICE NOTICE FROM IINET GROUP

Date listed: 16/4/2019

CUSTOMER SERVICE NOTICE FROM IINET GROUP

Severe weather events in the Sydney Metropolitan District and part of the Central Tablelands District of New South Wales.

iiNet Group reference ID: 6458814

As previously notified on 21/03/2019, an exemption is available to iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd (iiNet Group) under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 on the grounds of extreme weather events affecting the iiNet Groups’ supplier of telephone line services.

Details of the extreme weather events, the number ranges and the period of time for which the exemption will exist were published in this newspaper by Telstra on 15/04/2019 and more information about the weather conditions can be found at: http://www.telstra.com.au/consumer-advice/customer-service/ mass-service-disruption/ and http://www.iinet.net.au/legal/massdisruptions

Estimated number of impacted services: 29,854

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference 6458814.

iiNet Ltd 13 22 58

Westnet Pty Ltd 1300 786...

Internode Pty Ltd 1300 788...

TransACT Capital 13 30 61

Adam Internet Pty Ltd 08 8423 ...

Sydney 2000