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CUSTOMER SERVICE NOTICE FROM IINET GROUP

Date listed: 16/4/2019

Delay due to severe weather events in the Southeast Coast District and parts of the Darling Downs and Granite Belt, and Wide Bay and Burnett Districts of Queensland and part of the Northern Rivers District of New South Wales.

iiNet Group reference ID: 6404496

As previously notified on 25th March 2019, exemption is available to iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd (iiNet Group) under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 on the grounds of extreme weather events affecting the iiNet Groups’ supplier of telephone line services.

Impact in the affected region has been greater than initially estimated as a consequence of continued extreme weather events. Details of the weather events, the number ranges and the updated period of time for which the exemption will exist were published in this newspaper by Telstra on 16/04/2019 and more information about the weather conditions can be found at:

http://www.telstra.com.au/consumer-advice/customer-service/massservice-disruption/ and http://www.iinet.net.au/legal/mass-disruptions Estimated number of impacted services: 23,939

iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference 6404496.

iiNet Ltd 13 22 58
Westnet Pty Ltd   1300 786...
Internode Pty Ltd 1300 788...
TransACT Capital 13 30 61
Adam Internet Pty Ltd  08 8423 ...

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iiNet Ltd

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Brisbane 4000