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iinet - Customer Service Notice From iinet Group

Date listed: 16/4/2019

CUSTOMER SERVICE NOTICE FROM IINET GROUP
Delay due to extreme weather events in parts of the North Tropical Coast and Tablelands District of Queensland.

iiNet Group reference ID: 6304334

As previously notified on 5th of April, exemption is available to iiNet Ltd, Westnet Pty Ltd, Internode Pty Ltd, TransACT Capital Communications Pty Ltd and Adam Internet Pty Ltd (iiNet Group) under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 on the grounds of extreme weather events affecting the iiNet Groups’ supplier of telephone line services. Impact in the affected region has been greater than initially estimated as a consequence of continued extreme weather events. Details of the weather events, the number ranges and the updated period of time for which the exemption will exist were published in this newspaper by Telstra on 28/04/2019 and more information about the weather conditions can be found at: http://www.telstra.com.au/consumer-advice/customer-service/massservice-disruption/ and http://www.iinet.net.au/legal/mass-disruptions
Estimated number of impacted services: 242
iiNet Group customers can enquire about CSG payment eligibility or the basis for claiming this exemption by using the contact details below, and quoting fault reference 6304334.

iiNet Ltd - 13 22 58
Westnet Pty Ltd - 1300 786...
Internode Pty Ltd - 1300 788 233
TransACT Capital - 13 30 61
Adam Internet Pty Ltd - 08 8423 ...


 

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